Privacy Policy

Last updated: 2025

Introduction

At VatLuma, we specialize in VAT reclaim for business travelers. This Privacy Policy explains how we collect, use, and protect your personal information when you visit vatluma.com.

Information We Collect

We gather information you provide directly, such as your name, email address, telephone number, and details related to VAT reclaim requests. We also collect technical information automatically when you access our site, including IP address, browser type, device identifiers, and browsing activity.

How We Use Your Information

Your information is used to process VAT reclaim submissions, respond to inquiries, improve our services, send important updates, and fulfill legal obligations. We do not use your data for purposes beyond these stated goals.

Cookies and Tracking Technologies

VatLuma employs cookies and similar tools to enhance your experience. Cookies are small files saved to your device that remember your preferences and track site usage. You may disable cookies through your browser settings, but this may affect certain features.

GDPR Compliance

If you reside in the European Economic Area, you have rights under the General Data Protection Regulation (GDPR). These include the right to access, correct, delete, or restrict processing of your personal data, the right to data portability, and the right to object. To exercise these rights, please visit our Contact Us page or use the contact details below.

Data Security

We implement appropriate technical and organizational measures to protect your personal information. While we strive to safeguard your data, no online transmission is completely risk-free.

Third-Party Services

We may share your data with trusted service providers who assist with hosting, analytics, or customer support. All third parties are bound by confidentiality and data protection requirements.

Data Retention

We retain personal information only as long as necessary to meet the purposes outlined in this Privacy Policy and to comply with applicable laws.

Children’s Privacy

Our services are not directed to individuals under 16 years of age. We do not knowingly collect information from minors.

Policy Updates

We may revise this Privacy Policy periodically. The "Last updated" date reflects when the policy was most recently changed. Continued use of VatLuma after changes indicates your acceptance.

Contact Information

If you have questions or requests regarding this policy, please reach out:

VatLuma
Business ID: 760744180
Address: 111 Wellington Street, Ottawa, ON K1A 0A9, Canada
Phone: +14162950087