Frequently Asked Questions

VAT reclaim refers to recovering the value-added tax paid on eligible travel expenses. Business travellers incur VAT on lodging, meals, transportation, and other fees while travelling. VatLuma assists with preparing and submitting the required documentation to the relevant authorities, enabling travellers to reclaim the VAT amounts paid.

The timeframe varies depending on the country and volume of claims. Typically, reimbursements in Canada are issued within 8 to 12 weeks after submission, while processing times abroad can extend to 4 to 6 months. VatLuma tracks each claim and provides status updates through our platform.

To claim a VAT refund on your business travel expenses, you need your original invoices or receipts showing VAT charges, proof of export (like boarding passes), and a completed claim form. At VatLuma, we guide you through each step to ensure your documentation is complete and compliant with regional requirements.

Eligible expenses often include hotel stays, conference fees, local transportation, and certain business services. Expenses must be clearly itemized with VAT shown separately on your invoices. VatLuma reviews each document to verify eligibility and maximize the amount you can recover.

Processing times vary depending on the country and local authority, but most VAT refunds for Canadian business travelers are issued within 8 to 12 weeks after submission. VatLuma closely monitors your application status and notifies you as soon as your funds are approved.

VatLuma operates on a clear fee structure with no hidden charges. Our commission is deducted only after you receive your refund, so you know exactly what to expect from the start without upfront costs.

You will need original receipts or invoices showing VAT, proof of business travel such as flight or train tickets, and a completed claim form. Additional documentation, like a business registration certificate, may be needed for specific countries; VatLuma’s platform will prompt you if any further papers are required.

Yes, VatLuma supports multi-country claims. You can submit invoices from multiple jurisdictions in a single application, and our system will organize them by country and handle each local procedure separately to streamline your overall process.

Our customer service team is available by phone or email to answer any questions as you complete your claim. You can reach us at +14162950087 or via the support section on VatLuma.com, and we will assist you promptly at every stage.